Privacy Policy

Last Updated: [31/10/2025]

Welcome to Tetraaad Hygiene Building Cleaning Equipment LLC (“Tetraaad”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.tetraaad.ae (the “Site”).

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or interact with our Site, we may collect the following types of information:

A. Device Information

We automatically collect certain data about your device, including:

  • Your IP address

  • Browser type and version

  • Time zone and language settings

  • Referring and exit pages

  • Date and time of access

  • Cookies and other tracking technologies

We use cookies and similar technologies such as web beacons, log files, and pixels to improve your browsing experience and analyze website performance.

You can manage or disable cookies through your browser settings.
Learn more at www.allaboutcookies.org.

B. Order & Account Information

When you make a purchase, create an account, or contact us, we collect:

  • Full Name

  • Billing and Shipping Address

  • Email Address

  • Phone Number

  • Payment details (e.g., credit/debit card information, bank transfer details, or payment through UAE-based gateways such as Stripe or PayTabs)

This data helps us process your orders, arrange delivery, and provide after-sales support.

C. Other Information We May Collect

We may also collect:

  • Information you voluntarily provide (via contact forms, product inquiries, or chat)

  • Marketing preferences and communication history

  • Offline or event-based information (if you engage with us at trade shows or exhibitions)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders and payments

  • Communicate with you about orders, updates, or product information

  • Detect and prevent fraudulent activities

  • Improve and personalize your shopping experience

  • Send promotional emails or marketing offers (only with your consent)

  • Comply with applicable UAE laws and regulations

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share your data with trusted partners to facilitate operations, including:

  • Service providers (e.g., shipping, logistics, or payment processors)

  • IT and analytics providers (such as Google Analytics for website insights)

  • Legal authorities if required under UAE law or to protect our rights

Google Analytics

We use Google Analytics to understand website usage.
Read more: https://policies.google.com/privacy.
To opt out: https://tools.google.com/dlpage/gaoptout.

4. Advertising and Marketing

We may use your data to show relevant promotions or ads on:

  • Google Ads

  • Facebook

  • Instagram

  • LinkedIn

You can adjust your ad preferences through these platforms:

You can also visit the Digital Advertising Alliance opt-out page: http://optout.aboutads.info.

5. Data Storage and Retention

Your information is stored securely on servers within the United Arab Emirates or other regions compliant with UAE data privacy laws.
We retain your data as long as necessary to fulfill the purpose it was collected for, or as required by law.

If you wish to delete or update your data, you may contact us (see Section 9).

6. Security of Your Information

We take reasonable measures to protect your personal data from loss, misuse, unauthorized access, or disclosure.
This includes SSL encryption for online transactions and restricted employee access to customer information.

However, please note that no online system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under UAE data protection principles, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with UAE authorities if you believe your data has been misused

To exercise these rights, please contact us at info@tetraaad.ae.

8. Minors

Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us for removal.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Tetraaad Hygiene Building Cleaning Equipment LLC
📍 Dubai, United Arab Emirates
📧 info@tetraaad.ae
🌐 www.tetraaad.ae

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
All updates will be posted on this page with a revised “Last Updated” date.